Terms and Conditions
We offer objects mainly from the first half of the 20th century coming from Czechoslovakia. Each of our pieces is the original that has undergone partial or total renovation. We put things into a functional state while trying to preserve their individuality and emphasize the aesthetic aspect.
Our items are functional and can be used immediately without any further investments. We precede that the goods are used, its status corresponds. The condition of the subject is evident from the photographs and is also specified in the description. Upon prior agreement, it is possible to see the objects personally.
Guarantee
The warranty on our items is 1 year.
We are not a typical eshop, we mostly have only one piece of each item. There is no shopping cart on our site that is common at eshop.
How to Order
The customer will send us a request (The goods can be ordered at www.odveci.cz using the form for each product or by email cinkni@odveci.cz, or by phone +420 724 115 355.) – we will answer it, we will give you information concerning the product, total price, exchange of delivery, address information, form of payment, etc. – if the customer agrees, a payment will be made – and we subsequently send the articles or it is also possible to arrange personal pick up.
The method of payment is either paying in advance to the bank account or in cash when picking up the articles.
Way of transportation
The mode of transport is solved individually. It always depends on customer agreement. It is possible to use the services of the carriers or after agreement also to arrange a personal pick up. We always inform you about the transportation options and we will arrange it in the most convenient way. We come from both the CP prices and other carriers.
We use domestic and international carriers. For each product, there are destinations where goods can be sent. Larger items (chairs, tables, etc.) can only be sent within the EU, smaller (lamps, etc.) all over the world. Sending shipments outside the EU carries a duty on the customer to pay duty. Please inform the customs office of the particular state about its amount.
Withdrawal from the sales contract
Your submitted order is not binding. There are no sanctions in your failure to comply. After sending your order, you will receive a receipt and other payment and delivery instructions. Please act according to the instructions received in the confirmation email.
If 3 days have elapsed since you placed your order and you do not communicate with us (you do not respond to email or telephone), we consider your order to be canceled and we do cancel it.
If the purchase contract is concluded by means of distance communication (in the online shop), the consumer shall, in accordance with § 1829 para. a) No. 89/2012 Coll., Civil Code, as amended, the right to withdraw from the contract within 14 days of receipt of the goods.
This provision of the law can not be understood as the possibility of a free loan of goods. In the event that the consumer has the right to withdraw from the contract within 14 days of receipt of the payment, the consumer has to provide the supplier with everything he has obtained on the basis of the purchase contract. If this is no longer possible (for example, in the meantime, the goods have been destroyed or consumed), the consumer must provide a cash refund in return for what can not be issued. If the returned goods are only partially damaged, the seller may claim a claim for damages on the consumer and set off his claim for the returned purchase price. In such a case, the seller is obliged to prove the damage. In this case, the seller returns only the reduced purchase price.
Pursuant to Act No. 634/1992 Coll., On Consumer Protection, you have the right, in the event of a dispute with the Seller, to contact the body for out-of-court dispute resolution, namely the Czech Trade Inspection. For more information go to: http://www.coi.cz/en.
Complaint
All consignments require a thorough inspection at delivery, in the presence of an employee of the shipping company. Any damage to the product should be recorded at the place of delivery or documented immediately after unpacking, otherwise it is difficult to make late claims for damage to the goods by shipping company. To minimize this risk, we pack the goods carefully into recycled cardboard packaging, blister and shrink film. We always resolve the complaint immediately. Claims can be made by email, post or by phone.
In case of any problems, please contact us immediately at this phone number +420 724 115 355.
Items subject to the right to claim must be submitted for consideration immediately upon detection of the defect, they must be clean and accompanied by appropriate documents and a description or indication of the defect.
Defective or damaged goods will be replaced or the purchase price will be refunded. The seller assumes no liability for damages resulting from the operation of the products, functional properties and damages caused by improper use of the products, as well as damage caused by external events and mistaken handling. Defects of this origin are not covered by the warranty. In case of rejected claims, the costs of claiming and handling fees may be charged. You will be informed by email or by phone on the settlement of the complaint. As with the delivery of the order, you will be informed of the package dispatch and delivery date.
New EU General Data Protection Regulation (GDPR)
In line with the new EU general regulation on data protection (GDPR) which came into force starting from 25 May 2018, we would like to inform you that we process your personal data in accordance with the GDPR. We do not provide your data to any third party.
We do process your email address, your name and surname, your phone number eventually address and billing information to fulfill your order. We do not want any other personal data. For more information, please see below:
How we process your data
Your e-mail address is used to comunicate with you, in case of your consent, also to receive a newsletter. Your name, surname or phone number is only used for communication with you. Your address is only used to send the goods. We need billing information to comply with the statutory obligation to issue and record tax documents. We do not provide any of these data to any third party. We do not want your other personal data and we will not process it. The administrator of personal data is Jiří Šíma, ID 75242273, permanent residence Osadní 6, 170 00, Praha 7, established by Act No. 484/1991 Coll. (hereinafter referred to as the “Administrator”). Your personal data will be kept by the administrator in the list of e-mail addresses and in the e-mail communications. Your personal data can only be accessed by the administrator who handles the communication and sends the newsletters.
The purpose of processing your e-mail address is to inform you about our news, for the duration of your consent, but for a maximum of 10 years. Your personal data will then be discarded. You have the right to revoke your consent at any time – by sending an email with the subject “STOP” at our e-mail: cinkni@odveci.cz. You have the right to ask the administrator for information on the processing of your personal data. If you determine or believe that an administrator is processing your personal data in violation of, or contrary to, the law, you may ask the administrator for explanation and / or require the administrator to remove the resulting condition. You can find the contact addresses for the administrator on this website in the contact directory. You may submit a complaint to the Office for Personal Data Protection.
Thank you for your time and for reading the Terms and Conditions.
Jiří Šíma
Act No. 634/1992 Coll. Consumer Protection Act
DUTIES RELATED TO THE SALE OF PRODUCTS AND PROVISION OF SERVICES
Section 3
Honesty during the sale of products and provision of services
(1) Seller is obliged:
a) to sell products with the proper weight, measure or quantity and to enable consumers to check that weights, measures or quantities are correct;
b) to sell products and to provide services of the prescribed or approved quality, if such quality is determined in a binding manner or ensues from special regulations or of the quality described by the seller; if the quality is not prescribed, approved or stated, products and services are to be of the usual quality,
c) to sell products and to provide services for prices agreed in compliance with pricing regulation6 and to charge correct prices when selling products or providing services. Upon the final billing of products sold and services provided in cash, the total amount shall be rounded up to the nearest valid nominal value of the legal currency6a)
(2) In connection with the used payment method, the seller may not request a fee from the consumer that would exceed the costs that arise for the seller in connection with this payment method.
Section 3a
Use of a telephone number with a price higher than usual
The seller who in connection with the concluded agreement uses a public communication service for the communication with the consumer, may not use such service use of which would mean charging higher prices from the consumer than those usual for a phone call1a).
Section 3b
The provisions of Section 3 paragraph 2 and Section 3a will not apply to the agreements stated in Section 1840 letter a) to g), i) and j) and in Section 1852 of the Civil Code.
Section 4
Unfair trade practices
(1) The trade practice is unfair if it is in conflict with requirements of the due care and if it substantially disrupts or is capable of substantial disruption of the economic behaviour of the consumer that it is intended for or that is exposed to its influence in relation to a product or a service. If the trade practice is focused on a certain group of consumers, it is assessed according to the average member of this group.
(2) A business practice that may substantially disrupt the economic behaviour of a certain unambiguously definable group of consumers who are particularly vulnerable due to mental or physical infirmity, age or gullibility to this practice or this product or service, in a manner that that the seller may reasonably expect shall be assessed with respect to the average member of that group; this does not affect the usual and rightful advertising practices of exaggerated statements or statements that are not meant to be taken literally .
(3) An unfair business practice constitutes especially deceptive activity in accordance with Section 5 or deceptive omission in accordance with Section 5a and aggressive business practice in accordance with Section 5b. The business practices that are considered to be unfair in all circumstances, are listed in appendix no. 1 and 2 of this Act.
(4) Use of an unfair trade practice prior to the decision concerning the purchase, in the course of decision-making and after the decision is made is forbidden.
Section 5
Deceptive trade practices
(1) The trade practice is considered to be deceptive, if it contains a factually incorrect information and is untrue, which leads or which may lead consumer to the decision concerning the purchase that they would not have made otherwise.
(2) A business practice that contains true information is considered to be deceptive as well, if it leads or may lead the consumer to the decision concerning the purchase that they would not have made otherwise, if in any way it misleads or is capable of misleading the consumer concerning
a) the existence and the essence of a product or service,
b) the main attributes of the product or the service, such as information on their availability, advantages, risks, design, composition, accessories, after-sale service and handling of claims and complaints, production process and the date of production or the delivery, the method of delivery, suitability for the purpose of use, the possibilities of use, the amount, specification, geographical or business origin, expected results of their use or results and executed exams and inspections,
c) the extent of the obligation of the seller, the motivation for the business practice and the essence of the sales procedure, a statement or a symbol related to the direct or indirect sponsorship or acceptation of the seller or the product or the service,
d) the price or the manner in which the price is calculated or the existence of a specific advantage in the price,
e) the necessity of service, a spare part, an exchange or a repair,
f) the essence, characteristic attributes and the rights of the seller or their representative, for instance, their identification and propriety, capacity, status, acceptation, affiliation or relations, the rights of industrial, business or intellectual ownership or their appraisal and commendations, or
g) the rights of the consumer, including the right to a substitute delivery or to the reimbursement of the purchasing price resulting from the rights from a faulty performance or a risk that they may be subjected to.
(3) A business practice is also considered to be deceptive, if in the factual relations, taking into account all their attributes and circumstances leads or may lead to the consumer making a decision concerning a purchase that they would not have made otherwise and if it includes
a) any launch of a product or a service on the market, including comparative advertising, which leads to mistaking with a different product or service,
b) any introduction of a product or a service into the market, including comparative advertising, which leads to a confusion with a trade mark, business company or other distinguishing marks of other seller, or
c) failing to abide with the unambiguous obligation included in a code of conduct to which observance the seller provably bound themselves.
Section 5a
Deceptive Comissions
(1) The trade practice is considered to be deceptive, if in its factual connections and with respect to all its attributes, circumstance and restrictions of the means of communication it fails to state substantial information that is needed by the consumer in the given connection for the decision concerning the purchase, thereby causing or is able to cause that the consumer makes a decision concerning this purchase that they would not have made otherwise.
(2) It is also considered to be a deceptive omission, if the seller withholds the substantial information stated in paragraph 1 or they provide them in an unclear, incomprehensible or ambiguous manner, or untimely with respect to the circumstances described in paragraph 1 or they do not state the business intention of the business practice, unless it is evident from the connection and if, in both cases, this leads or may lead the consumer to the decision concerning the purchase that they would not have made otherwise.
(3) Unless they are evident from the connections, as substantial information in case of an offer for purchase are considered
a) the main attributes of the product or the service in the extent corresponding to the given means of communication, as well as the product or the service,
b) the address and the identity of the seller or the person that acts on their behalf or on their account,
c) the price including taxes, fees and other similar monetary performances, or if it arises from the character of the product or of the service that the price may not be reasonably established beforehand, of the manner of its calculation and possibly even all the other payments for transportation or delivery, or if these payments may not be reasonably stated beforehand, the fact that other such payments may be charged to the price,
d) the agreements on payment conditions, deliveries, performances and handling of claims and complaints, if they vary from the requirements of professional care,
e) the right to withdrawal from an agreement or to the termination of an obligation, if such rights exist, and the conditions of their application.
(4) Information with obligatory release in accordance with the legal regulations that are implementing the law of the European Union6b) that concerns business messages, including advertising or introduction into the market, are considered to be substantial in the extent established by thelaw of the European Union.
(5) If means of communication through which the business practice is spreading lays restrictions on time and space, it is necessary to, during the decision making on whether any omission of information occurred, to take into account these restrictions and all the measures that the seller accepted to secure the access of consumers to the information by other means.
Section 13
Sellers shall duly inform consumers about the extent, conditions, and manner of executing their right from a faulty performance (hereinafter only as the “warranty claim”), together with information where warranty claims can be made.
Section 14
Information duty on extrajudicial resolution of consumer disputes
(1) The seller informs the consumer in a clear, comprehensible and easily accessible manner on the subject of out of court resolution of consumer disputes that materially corresponds to the given type of the offered, sold, provided or mediated product or service. The information has to include also the internet address of this subject. If the seller operates a website, they include this information even on this website. If an agreement concluded between the seller and the consumer refers to the terms and conditions, they include this information in accordance with the first and second sentence in these terms and conditions as well.
(2) In case of a dispute between the consumer and the seller that wasn’t successfully resolved directly between the parties, the seller provides information stated in paragraph 1 to the consumer in a paper form or on a different permanent data carrier.
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6 Act No. 526/1990 Coll.
6a) Act No. 6/1993 Coll., on the Czech National Bank, as amended.
6b) E.g. Act No. 89/2012 Coll., Civil Code, Act No. 145/2010 Coll., on consumer loan and on modification of several acts, as amended by the Act No. 43/2013 Coll., Act No. 159/1999 Coll., on several conditions of business activity in tourism, as amended, Act No. 526/1990 Coll., on prices, as amended, Act No. 79/1997 Coll., on pharmaceuticals and on amendment of several related acts, as amended, Act No. 40/1995 Coll., on the regulation of advertisements and on amendment of the Act No. 468/1991 Coll., on the operation of radio and television broadcast, as amended, Act No. 37/2004 Coll., on the insurance contract and on modification of related acts (Act on the insurance contract), as amended